Enable Rehire Handling in ServiceNow → Workday Integration (Reuse Existing Worker Profile)

Problem Statement

Under DMND0054106, APIs were delivered to onboard contingent workers from ServiceNow to Workday. This works correctly for new hires.

In productive use, we identified a major gap for rehires:

• For rehires, the integration always creates a new worker profile in Workday.

• Our HC and compliance processes require that the existing worker profile is reused.

• This leads to duplicate profiles, fragmented worker history and additional manual clean‑up effort.

At design and sign‑off time it was not clear that rehires require a separate handling (identification and reuse of an existing profile via Applicant ID or similar). As a result, the current standard integration does not support a complete end‑to‑end process for a very common scenario.

Requested Enhancement / Proposed Solution

We request a standard, lightweight enhancement to support rehires in the ServiceNow → Workday integration, specifically:

• A supported way to look up and select an existing worker profile for a rehire (e.g., via Applicant ID), for example through:

  • an existing or new GET API, or

  • a supported WQL query or similar lookup mechanism.

• Clear guidance on how to use this capability so that, in rehire scenarios, the existing profile is reused instead of creating a new one.

This enhancement would improve data quality, reduce manual effort, and make the standard integration usable for typical real‑life rehire scenarios (contingent, seasonal, project‑based workers).