Concourse & Jira Cloud Portal
Allow teams to hide or mark non-essential fields as optional for external users (like clients) to avoid overwhelming them during issue creation (e.g., decisions, risks).
“Our clients… get overwhelmed when they see they have to fill all this out.”“The more basic the better.”
Customization of required fields for clients is possible through advanced support services. Teams can hide nonessential fields or create Forms for specific issue types, but mandatory fields cannot be set differently for clients vs. internal users.
Have you tried the new forms feature? it allows you to create your own create work item form where you are able to customize the fields that should be visible along with providing the ability to mark fields mandatory